LEGAL
PRIVACY POLICY
How Empire State Mechanical handles the information you share with us through this website and when you request service.
How Empire State Mechanical handles the information you share with us through this website and when you request service.
Empire State Mechanical Heating & Air Conditioning ("Empire State Mechanical", "we", "us") provides HVAC services across Staten Island, Brooklyn, and New Jersey. This policy explains what information we collect through this website, why we collect it, and what we do with it. It applies to this website and to the service requests that come through it.
The short version: we collect what we need to answer you and do the work, we do not sell it, and we do not run advertising trackers on this site.
When you contact us for a quote, book a service call, or reach out by phone or email, you may share:
You choose what to send. If you leave something out, we may not be able to schedule the work or price it accurately.
Like nearly all websites, this site is served by a hosting provider that keeps standard server logs. Those logs typically record the IP address, browser type, referring page, and the date and time of each request. They are used for security and to keep the site running.
This website does not set cookies of its own, and it does not run analytics, advertising, or visitor-tracking scripts.
Two outside services are contacted by your browser when a page loads. Neither one receives your name, phone number, or any information you type:
If we ever want to send you maintenance reminders or promotions, we will ask first, and every message will include a way to stop receiving them.
We do not sell your personal information. We share it only in these situations:
We keep service and customer records for as long as we have a working relationship with you, and afterward for as long as we need them for warranty coverage, tax and accounting rules, and other legal requirements. Inquiries that never become jobs are kept for a much shorter period.
Use the phone number or email address below and we will handle it. Depending on where you live, you may have additional rights under state or federal law; we honor those where they apply.
We use reasonable administrative and technical safeguards to protect the information we hold, and we limit access to the people who need it to do their jobs. No website or business system is perfectly secure, so we cannot guarantee absolute security — but if something goes wrong with data we hold, we will tell you as the law requires.
This site is intended for adults arranging services for a home or business. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
This site may link to manufacturers, financing partners, or other outside pages. We do not control those sites, and this policy does not cover them. Read their policies before sharing information with them.
We may update this policy as our practices or the law change. The revision date at the top of the page always reflects the current version, and material changes will be posted here.
Questions about this policy, or about the information we hold?